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Delete a user

Deleting a user permanently removes the account from the system and blocks all access. A deleted user can't sign in, can't be re-enabled, and isn't returned in standard user queries unless you explicitly include deleted users. Historical references to the user are preserved for audit and reporting purposes, but the original account can't be restored. If access is needed again, you must create a new user account, even if you use the same email address.

Before You Begin

  • You must have the System Administrator role.
  • You can’t delete your own account.
  • You can’t delete the last remaining System Administrator account.

To delete a user

  1. Sign in to Certificate Manager - SaaS.

  2. Click Settings > Users.

  3. Locate the user you want to delete.

  4. In the Actions column, click Delete.
  5. Review the confirmation message.
  6. Type DELETE to confirm.

The deleted user no longer appears in the Users list or in any element where users can be selected.

What happens next

When a user's account is deleted:

  • Their account and API keys are immediately disabled.
  • The account is marked as both deleted and disabled.
  • All active sessions for the user immediately end.
  • References to the deleted user remain in historical and audit data.
  • The user can’t be restored. To grant access again, create a new user account.
  • If a new user is created with the same email address, it's treated as a completely new account with no connection to the previous account.

See also