Skip to content

Configure PagerDuty as a notification provider

PagerDuty is an incident management platform that helps teams detect, triage, and resolve issues in real time. After you configure PagerDuty as a notification provider in Venafi Control Plane, you can create notifications for events like certificate expiration and resource health changes and send them directly to PagerDuty.

Configuring PagerDuty via API

You can also configure PagerDuty using CyberArk APIs. To learn more, see Configure PagerDuty notifications.

Before you begin

Ensure that you have:

  • In Venafi Control Plane, to add notification providers, the System Administrator or PKI Administrator roles. Learn more
  • In PagerDuty, permissions to create services and integrations.
  • In PagerDuty, an escalation policy—which you'll use when creating a service, as described in the the PagerDuty documentation.

Step 1: Create a new service in PagerDuty

To receive notifications from Venafi Control Plane, you must configure a service in PagerDuty. Configuring a service provides an integration key that you supply when adding PagerDuty as a notification provider.

  1. On the PagerDuty dashboard, click Services > Service Directory > New Service.
  2. Name the service and assign an escalation policy to it.
  3. (Optional) Select the recommended alert grouping. Otherwise, every alert creates its own incident.
  4. Click Integrations > Events API v2.
  5. Click Create Service and copy the Integration Key to your clipboard.

Step 2: Add PagerDuty as a notification provider

  1. Sign in to Venafi Control Plane.

  2. Click Integrations > Notification Providers.

  3. Click New.
  4. Under Integration Type, select PagerDuty.
  5. Enter a Name for the integration.
  6. Under PagerDuty Region, select the service region for your PagerDuty Account.
  7. In API Key, enter the integration key you obtained when creating a service in PagerDuty.
  8. Click Save. The new integration appears on the Notification Providers page.

Next steps

Now that you have integrated PagerDuty with Venafi Control Plane, you can use it as a delivery channel for system event notifications. For steps to add notifications, see Create notifications in the Notification Center.